Last updated: 15/09/2025
About This Policy
This privacy policy explains how Respect Digital Limited (trading as www.probateloans.co.uk) collects, uses, and protects your personal information when you use our website and services.
Who we are: We are Respect Digital Limited, a company registered in England and Wales. Our registered office is at Office 3357, 321-323 High Rd, Romford, England, RM6 6AX.
What we do: We provide information about probate loans and connect UK residents with specialist loan brokers. We do not provide loans directly, arrange lending, or offer regulated financial advice.
Information We Collect
Information You Provide to Us
When you contact us through our website, phone, or email, we may collect:
- Your name and contact details (phone number, email address)
- Information about your inheritance or estate situation
- Details about your funding requirements and timeline
- Any other information you choose to share with us
Information We Collect Automatically
When you visit our website, we automatically collect:
- Your IP address and general location (city/region level)
- Browser type and version
- Pages you visit and time spent on our site
- How you arrived at our website (referring sites, search terms)
- Device information (computer, mobile, tablet)
Cookies and Similar Technologies
We use cookies and similar technologies to:
- Remember your preferences and improve your experience
- Understand how visitors use our website
- Measure the effectiveness of our content and advertising
- Provide relevant information and services
You can control cookies through your browser settings, though some features may not work properly if you disable them.
How We Use Your Information
We use your personal information to:
Provide Our Service
- Assess your enquiry and match you with appropriate loan brokers
- Arrange introductions between you and specialist lenders
- Provide information about probate loan options
- Respond to your questions and provide ongoing support
Improve Our Service
- Understand how our website is used and improve user experience
- Develop new content and resources
- Monitor and improve the quality of introductions we make
Legal and Business Requirements
- Comply with legal obligations and regulatory requirements
- Protect our legitimate business interests
- Prevent fraud and ensure website security
Who We Share Your Information With
Loan Brokers and Lenders
When you enquire about probate loans, we share relevant information with specialist brokers and lenders who may be able to help you. This is the primary purpose of our service and is necessary to provide the introductions you request.
The information we typically share includes:
- Your contact details
- Details about your inheritance or estate situation
- Your funding requirements and timeline
- Any other relevant information you’ve provided
Service Providers
We may share information with trusted service providers who help us operate our business, including:
- Website hosting and maintenance providers
- Email and communication platforms
- Analytics and marketing services
- Legal and professional advisers
These providers are contractually obligated to protect your information and use it only for the purposes we specify.
Legal Requirements
We may disclose your information if required by law, court order, or regulatory authority, or if we believe disclosure is necessary to protect our rights or prevent fraud.
International Transfers
Our service is UK-focused, but some of our service providers may process data outside the UK. When this happens, we ensure appropriate safeguards are in place to protect your information in accordance with UK data protection law.
How Long We Keep Your Information
We retain your personal information for as long as necessary to:
- Provide our services and maintain our relationship with you
- Comply with legal and regulatory requirements
- Resolve any disputes or enforce our agreements
Typically, we keep enquiry information for up to 7 years for business records purposes, though you can request earlier deletion in most circumstances.
Your Rights
Under UK data protection law, you have the right to:
Access Your Information
Request a copy of the personal information we hold about you.
Correct Your Information
Ask us to correct any inaccurate or incomplete information.
Delete Your Information
Request deletion of your personal information in certain circumstances.
Restrict Processing
Ask us to limit how we use your information in certain situations.
Object to Processing
Object to our use of your information for direct marketing or other purposes based on legitimate interests.
Data Portability
Request transfer of your information to another organisation in certain circumstances.
Withdraw Consent
Where we rely on your consent, you can withdraw it at any time.
To exercise any of these rights, please contact us using the details below.
Website Security
We implement appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, so we cannot guarantee absolute security.
Third-Party Websites
Our website may contain links to other websites. This privacy policy only applies to our website, and we’re not responsible for the privacy practices of other sites. We encourage you to read the privacy policies of any websites you visit.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We’ll post any changes on this page and update the “last updated” date.
For significant changes, we may notify you by email or through a prominent notice on our website.
Contact Us
If you have any questions about this privacy policy or how we handle your information, please contact us.
Complaints
If you’re not satisfied with how we handle your personal information, you have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator:
Website: www.ico.org.uk
Phone: 0303 123 1113
Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
